Merchandise purchased from the website can be returned within seven (7) days of receipt.
Merchandise must be returned in its original condition, unused, unwashed, unaltered, undamaged and with original tags. Your items must be returned in the original packaging, including boxes, bags, and other packaging materials. If your return does not meet the conditions listed, the package will be sent to you. Damaged returns will not be accepted and will be returned to the customer.
If you want to make a change because we made a mistake, please contact us by email and we will resolve it at no additional cost. Our mistake is considered when we have made a mistake in the product or we have a considerable defect. As these are handmade products, keep in mind that the finish is not always perfect.
Remember that items such as promotional, discounted and discounted items cannot be returned.
We reserve the right to refuse an exchange or refund if the product is not in good condition.
In these cases, the customer will bear the shipping costs.